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Repair Services
At Rebel Shoes & Bags, we are committed to providing quality products and reliable after-sales support. We understand that normal wear and tear can occur over time, and we aim to assist our customers with repair and service solutions whenever possible.
We offer repair services for selected shoes, bags, and accessories purchased from Rebel Shoes & Bags. Repair services may include stitching, sole fixing, strap repairs, zip replacements, minor adjustments, and other related maintenance services depending on the product condition.
Service Eligibility
To request a repair or service, customers may be required to provide proof of purchase or order details. Products will be inspected before confirming whether the requested repair can be completed. Please note that not all damages are repairable. Services may be declined if the product is heavily damaged, improperly used, altered by third parties, or beyond repair condition.Service Charges
Certain repairs may be covered free of charge within the applicable warranty or service period. However, charges may apply depending on the type of repair, replacement materials, labor involved, and product condition. Customers will be informed about any repair costs before the service process begins.Repair Time
Repair and servicing times may vary depending on the nature of the issue, product availability, and workload. Estimated completion times will be communicated to the customer after inspection.Warranty Limitations
Our service and repair policy does not cover damages caused by:- Improper use or handling
- Accidental damage
- Water or chemical damage
- Normal wear and tear beyond reasonable usage
- Unauthorized repairs or modifications