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FAQ
1. What products do you sell?
We offer a carefully selected collection of branded bags for ladies and branded shoes for gents, designed to combine style, quality, and comfort.
2. How can I place an order?
You can place an order directly through our website, social media pages, or by contacting our team through phone, email, or messaging platforms.
3. Do you provide delivery?
Yes, we provide islandwide delivery across Sri Lanka to ensure your order reaches you safely and conveniently.
4. How long does delivery take?
Delivery is usually completed within 14 business days depending on your location, product availability, and courier schedules.
5. Can I return a product?
Yes. Customers may request returns according to our Refund & Return Policy. Products must meet the eligibility requirements stated in the policy.
6. How will I receive my refund?
Approved refunds will be processed within 30 days after we receive and inspect the returned item. Refunds are generally issued through the original payment method used during purchase.
7. What payment methods do you accept?
We accept secure online payments through the Payable payment gateway and any additional payment methods displayed during checkout.
8. Can I exchange a product?
Yes, exchanges may be available for eligible products if the wrong item was delivered or if the product qualifies under our exchange conditions.
9. How can I track my order?
Once your order is processed and shipped, our team may provide delivery updates or tracking details where available.
10. Do your products come with service or repair support?
Yes, selected products may qualify for service and repair support depending on product condition and eligibility under our Service & Repair Policy.
11. What should I do if I receive a damaged item?
Please contact us immediately with your order details and clear photos of the item so our team can review and assist you promptly.
12. How can I contact Rebel Shoes & Bags?
You can contact us using the details below:
Rebel Shoes & Bags
No: 24/5, Mayfield Lane, Colombo 13, Sri Lanka
Phone: 0777033331
Email: info@rebelshoesandbags.com
Website: www.rebelshoesandbags.com